Terms and conditions of use of the WEB site

LCTEUROPE / LOW COST TOURS Europe, hereinafter referred to as “LCTEU” is the exclusive owner of the website: www.villadedaloslanzarote.com hereinafter referred to as the “Website”. LCTEU manages the reservations of Villa Dédalos and any other accommodation that has signed a collaboration agreement with us, as well as being a company dedicated to the organization, promotion and management of reservations and sales of activities, excursions, visits and experiences in multiple destinations. LCTEU serves the possibility of using this web platform to any natural or legal person who wishes it (hereinafter, the “user”) for the reservation of associated accommodation and all types of tourist activitiess, excursions, tours and guided visits and transfers, on the condition of accepting the terms and conditions of use as they are expressed below.

The data of LCTEU, owner of the website are as follows:

• Low Cost Tours Europe S.L.
• Address: C/ Fuerteventura, 46. 35100. San Fernando de Maspalomas. Gran Canaria. Province: Las Palmas.
• E–mail: reservas@villadedaloslanzarote.com
• CIF: B76161934

1. Acceptance of the general terms and conditions of website use and access

These Terms and Conditions (which may be modified from time to time) apply to all direct or indirect services available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications available through platforms (“the website”) and/or making a reservation, you agree to have read, understand and agree to the terms and conditions below (including the privacy statement).

The User declares to be of legal age and to have the necessary legal capacity to be bound by this agreement and to use this Web site in conformity with the terms and conditions of use here established, which he understands in its totality and accepting the same ones, defining these the rights and obligations of LCTEU and the User for the hiring of the Villa Dédalos in particular and any other accommodation advertised on this website as well as the services of tourist activities, excursions, guided tours and transfers.

These pages together with their content, structure, infrastructure and the online booking service provided through this website (the “service”) belong to and are managed and provided by LCTEU. They can only be used for personal and non-commercial purposes, therefore prohibiting their modification, reproduction, duplication, copying, distribution, partial or total sale of them and being equally prohibited any other form of use, either for commercial purposes or without them and therefore the User agrees not to use this website for illegal or forbidden purposes.

These Terms and Conditions of Service (hereinafter referred to as the “Terms”) constitute a legally binding contract between LCTEU and you, which governs your right to use LCTEU’s websites, applications and other offerings.

By making your Reservation, you agree to these Terms and Conditions and any other provisions provided during the reservation process. In the event of a discordance between the general terms and the specific terms and conditions, the specific terms will always prevail over the general terms and conditions.

This website provides you with an online site that allows users to: publish, offer, search, search for and/or book accommodation and/or services offered by us or other Partners with whom we have entered into an agreement with whom we have entered into an agreement.

Definitions:

Host: Users who publish and offer their accommodation and/or services.

Guests: Are those users who search, book or use the services offered by the hosts.

Accommodation: Only those accommodations are advertised by the hosts with whom we have a closed agreement.

Experiences: These are those activities, excursions and/or visits offered by a provider with whom we have an agreement, and may also be offered by the hosts themselves.

Each user may create an account in order to access and enjoy the many features of the Site, and any information you provide must be truthful and, if you create an account, you must keep it up to date.

As a provider of the Site, LCT Europe does not own, control, offer or manage any Advertisements, Host Services or any tourism services other than those specifically advertised in advance as being provided by LCTEU.

LCT Europe applies other terms and policies that supplement these Terms, such as the Privacy Policy, which defines how LCT Europe collects and uses personal data, and the Payment Terms, which govern any payment services provided to users by payment institutions used by LCTEU.

In order to make the booking of the services offered by LCTEU, it will be required the registration of the User and the acceptance of these conditions before making the corresponding payment, not being so for the mere access to the information described in the Website.

The User accepts that he/she will only use the Web site for his/her own use and that any of the products or services acquired through LCTEU’s Website will be for his/her own use or consumption or for those people for whom he/she is legitimately authorized to act on his/her behalf. The User will not resell products or services acquired through the Website to other people and will behave according to the terms and conditions specified in the terms herein expressed unless otherwise agreed and in advance written agreement with LCTEU.

2. Purpose and area of the website

Through this website, LCTEU and its affiliates provide an online platform through which the advertised accommodations and any other experiences are offered  to the users of the website, who can make reservations for the services and products offered. When making a reservation through LCTEU (either via internet or telephone), the User joins a direct contractual relationship, which is legally binding, with LCTEU. The booking or purchase of products or services of those suppliers that the User chooses through this Website will be subjected to the specific terms and conditions that such suppliers establish in each case.

The making of reservations or purchases of accommodations, products or services from those suppliers that the User chooses through this Web site shall be subject to the specific terms and conditions established by such suppliers in each case.

The information we show is based on the information provided by different suppliers, we can’t verify or guarantee that all information is accurate, complete or correct, except for that relating to our own services and products which don’t depend on third parties and are managed directly and completely by LCTEU, such as own accommodation and/or guided tours organised by LCTEU. Nor are we responsible for any errors (whether manifest or typographical), interruptions (due to temporary and/or partial server downtime or repairs, updates and maintenance of our website or other reasons), incorrect, misleading or false information, or lack of information provided by third parties.

The User agrees to accept and respect the terms and conditions of purchase established by any supplier with whom the User chooses to contract via this Website, including, but not limited to, the payment of any amount/s accrued/s and the observance of all those rules and limitations on the availability of rates, products or services and if any, these will be shown to the User on the display before proceeding to make the reservation.

In general terms our services on the website are for personal use and not commercial, said this, those individuals or legal persons who wish to make commercial use of the services offered on the LCTEU website must register in the corresponding section and previous commercial agreement with LCTEU. Likewise, it is not allowed to resell, make deep-links, use, copy, monitoring (for example: spider, scrape), show, download or reproduce the content, information, software, products or services available on our website for any commercial or competitive activity, without prior written agreement with LCTEU.

Suppliers, whether of products and/or services each within the area of their respective obligations, will be responsible to the User for the fulfilment of each and every one of the obligations derived from the current regulation and the terms and conditions of sale of each one of the products and services contracted, without LCTEU assuming any obligation or responsibility for those products or services that do not provide directly. LCTEU acts as a mere intermediary between the suppliers and the User to provide the products, so it will be the suppliers who assume all responsibility for the accommodation,  transport, itineraries and compliance with obligations and responsibilities.

Notwithstanding the aforesaid, and as part of the User assistance service, in the course of the User’s purchase with the selected supplier of the products or services provided by LCTEU, the User authorizes LCTEU, when necessary to ensure that the comparison between suppliers and the transaction between the User and the supplier(s) of selected products or services are carried out correctly, LCTEU acting merely as its representative in the purchase services and perform on behalf of the User any necessary actions and, in particular, the payment of the products and/or services to the suppliers of them. In that case, the User will refund to LCTEU the amounts paid in advance by LCTEU as agent.

LCTEU merely provides the website to publish its own services and accommodation and the services offered by the activity and excursion providers so that the User can contract them.

In accordance with Article 27 of Law 34/2002, of July 11, Services Information Society, the electronic document generated with the formalization of the contract for the purchase of products and / or services, will be filed in the records that LCTEU keeps for this particular and being the same accessible by the User at any time, upon request to LCTEU.

Contractual relationship

By making a reservation through LCTEU (whether online or by telephone), the User enters into a direct, legally binding contractual relationship with the Provider of the contracted services. We are not a “contractual party” to the Booking except for those one provided by our company. Therefore, LCTEU is not a party to the terms and conditions agreement that you and the Service Provider enter into, and the Service Provider is solely responsible for the Travel Experience.

LCT Europe is the owner and operator of this website.

Our website only displays Accommodation that we own or have a business relationship with, and does not necessarily display all of their products or services.

Information about Service Providers (e.g. facilities, house rules and sustainability measures) and their Travel Experiences (e.g. prices, availability and cancellation conditions) is based on what they provide to us, and the accommodation providers are responsible for ensuring that this information is accurate and up to date at all times.

The User agrees to accept and respect the terms and conditions of purchase established by any supplier with whom the User chooses to contract through this Website, including, but not limited to, the payment of any amounts due and the observance of all rules and limitations regarding the availability of rates, products or services and, if any, these will be made clear to the User on the screen before proceeding to make the reservation.

We ask that you carefully read these Terms and Conditions and any other terms and conditions displayed during the booking process.

Once you have booked Accommodation or any other experience, we will provide both you and the Supplier of the accommodation services and any leisure offer requested, with details of the Booking, including the names of the customers.

Depending on the terms of the Booking, we may be able to assist you in changing and/or cancelling the Booking if you wish, subject to the cancellation policy of each service provider and/or product.

3. Reservations and registration

The User must provide his/her personal data (full name, e-mail address and mobile phone number) in order to make a reservation, either for himself/herself or for another person acting on behalf of the User, through the Web site; in order for LCTEU to manage the reservation of the activity requested by the User.

Users may also create a private User account by filling out the registration form that the Website provides to any user. Once registered, the User will have his own profile that allows him to access his private area through which he will be able to manage all the reservations made through the Web Site and also in future reservations his data will be automatically loaded saving valuable time in future reservations.

In accordance with the General Conditions of Use of the Website, Users agree to provide real, accurate, updated and truthful information about their identity, or the person on behalf of whom will make the reservation of an activity. Understanding this, the User accepts responsibility for the data provided to LCTEU and the consequences of any mistakes in the infrmation provided to make the reservation of the activity, excursion or guided tour.

Having said that, it is very important to fill in all your contact details correctly, so that both we and the Provider of the contracted services can provide you with the most detailed and correct information about the Booking and, if necessary, contact you.

Consequently, Users will be responsible for the correct safekeeping and confidentiality of their User’s name and/or passwords used and which allow access to their account, and therefore undertake not to give its use to third parties, either temporarily or permanently.

4. Reservation conditions.

The reservations made on the Website by the User will be subject to specific conditions depending on the accommodation, activity, excursion and guided tour that the User has booked. These conditions are described on the website, each of the services having its own particularities and conditions; they can also be found in the e-mails that confirm the reservations made by the User on the website.

4.1 General Conditions on Reservations

Reservations for accommodation as well as for activities, excursions and guided tours promoted by LCTEU on the website are subject to special conditions.

Dates for accommodation availability and check-in and check-out times, as well as dates and times of excursions, activities and guided tours promoted on the website have been provided by the suppliers who carry them out, and do not allow any modification. There is the possibility of changing the date and / or time for the performance of the activity by the User provided that he has hired a private service and having reached an agreement with LCTEU for the modification of the reservation. The granting of changes in relation to the booking of accommodation and/or activities, excursions or guided visits provided by suppliers won’t depend on LCTEU but on these, taking on the specific conditions of each supplier.

The modification of the reservation data may be carried out as long as the conditions of the accommodation, activity / or guided tour allow it. Taking this into account, the User can make changes to the reservation through the link provided in the email containing the reservation data.

The User may make a reservation for accommodation or an excursion, activity and/or guided tour with a specific time in advance of each activity and provider, this being different for each of them. The User will be able to access this information on the Web site in the description of each activity, excursion and/or guided visit that he wishes to make; taking into account that, therefore, the User understands that he will not be able to make a reservation less in advance than that indicated in the conditions of each accomotation, excursion, activity and/or guided visit.

If the User of the Villa Daedalos or of any other associated accommodation, wishes to  make an activity, excursion and/or guided visit privately, he/she must contact LCTEU through the above mentioned means (contact details) or through the contact form of the Web site, to manage his/her request and inform him/her of the specific conditions of such activity, excursion and/or guided visit.

4.2 Conditions related to the information of your reservation

By e-mail, LCTEU will provide the User with their booking number (unique booking locator) by means of a booking receipt for their stay in the accommodation and/or any other product contracted (excursion, activity and/or guided tour, experience) on the website which must be presented to the supplier at the time of check-in to the accommodation, the activity; in addition to informing the supplier of the booking made by the User indicating the personal details and other information required by the supplier for the completion of their stay and any other product contracted.

5. Economic conditions of the reservation

When you book your accommodation, we will arrange payment and the possible payment methods available. For more information on how this process works (including your rights and obligations in this regard, please note the following:

Prices

The prices shown on our website are final prices and include both taxes and service charges unless there is a technical/typographical error or clerical error.

Unless otherwise indicated, the currency in use is the “euro” (€). The total amount that the User will have to pay for the purchased services will be indicated in the booking confirmation on the website.

When you make a Booking, you agree to pay the cost of the Booking, including all charges and taxes that may apply.

The prices indicated on the LCTEU website refer to a specific stay and will vary, unless otherwise indicated, depending on the number of people, nights of stay and prices according to season.

Obvious errors and misprints are not binding. For example, if you book accommodation and it was mistakenly offered at €1, we may then cancel the Booking and refund any amount you have paid.

LCTEU will not apply discounts on its services, unless the conditions of the accommodation, excursion, activity and/or experience, whether its own or those of third parties, so establish. However, it may be the case that the user has a valid coupon provided by LCTEU or by one of its collaborators and previous validation of the same by LCTEU with the corresponding locator or code.

If you see a crossed out price, this indicates the equivalent price of the accommodation for the dates chosen in your booking without the price reduction applied (In this case, “equivalent” implies the same dates, conditions, quality of accommodation).

Payments

For some products and/or complementary services that may be offered and that you decide to consume during your stay, the Provider of such services may require an Advance Payment and/or a payment of these at the beginning or during your stay in the accommodation in order to guarantee the booking of these services.

• If you pay for the services via this WEBSITE, we are responsible for handling the payment, we will be responsible for handling the payment and ensuring that the transaction with the Service Provider is completed. In this case, the payment you make constitutes the final settlement of the price.
• If you decide to pay on arrival at the accommodation, the person designated by the Service Provider will be in charge of charging you, depending on the terms of payment. In general, payment for the extra services you have contracted will be made in person at the beginning of your stay in the accommodation, and you may decide to pay for these services in cash or with your credit card, as communicated to you during the booking process.

The user must pay the total amount of the reservation at the time of finalising the reservation by one of the available payment methods. LCTEU is a member of the Secure Commerce so it has a secure payment gateway that allows the user to manage the payment of your reservation in a totally secure and fraud-proof way.

The User may pay for their reservation with a debit or credit card or through a PayPal account or any other electronic means available on our payment gateway, filling in the payment information with the details of the valid card used for the reservation.

If the Third Party Service Provider requires an Advance Payment for its services or products, this may be charged or pre-authorised at the time of Booking, and may be non-refundable. Therefore, before booking, please check the Service Provider’s terms and conditions of Advance Payment (available to you during the booking process), over which we have no influence and for which we are not responsible.

If you become aware of or suspect fraud or unauthorised use of your Payment Method, please contact your Payment Provider, who may cover the costs resulting from such fraud or misuse, possibly subject to an excess.

The default currency for payments on the Website is the EURO (€). That said, should there be any outstanding amounts to be paid, if payment is made on site and by credit card, you may request payment in another of the most widely accepted international currencies.

Your payment method data will be stored for future transactions as long as you have given us your consent to do so, otherwise this data will be deleted in accordance with the law.

The User, once the economic transaction is finished, will receive in his/her e-mail a confirmation ticket of the reservation with the amount and method of payment used for the accomplishment of the same one.

The User understands that this ticket is not an invoice for the amount paid, so, if he needs an invoice for the amount, he must in the process of filling in the data of his reservation, check the box: Do you need an invoice? and fill in the fields required for sending it, which will be sent via email. Otherwise, if you don’t receive it, please check:

• that the information in your e-mail is correct,
• that the mail sent by LCTEU is not in the spam folder,

If you have verified that, you can contact LCTEU so that we can provide you with it.

Credit card

LCTE offers the use of a secure payment server, as we are a member of Secure commerce and payments. Our payment platform is prepared to avoid cases of fraud, so the user can manage their payments without fear of these.

The data and sensitive information provided on the User’s credit or debit card are transmitted and managed directly by the Bank under the security protocol (SSL) and are encrypted in our payment gateway; they are only accessible by authorised persons with special access rights to these systems, being these obliged at all times to keep the information confidential.

Credit or debit card details are stored for a maximum period of 30 days after the booking has been made. After this time, the User’s credit or debit card information will be deleted from our system.

Damage and deposit conditions

Damage conditions do not relate to general cleanliness, normal wear and tear, crime (such as theft) or any non-physical “damage” (e.g. fines for smoking or bringing pets).

When you make your booking, you refer to “damage conditions”, this means that if anyone in your party loses or damages anything, you must report this to the establishment or the Supplier:

• you must inform the establishment or the Service Provider;
• The establishment has 14 days to send a request for payment of damages via our website, together with the booking number;
• if they do, we will inform you about it so that you can tell us whether or not later:
• if you agree, we will charge you on their behalf;
• if you do not agree, we will look into it and decide whether or not to deal with it*.

Any payment you make would be between you and the establishment and/or Service Provider; we would only be handling it on behalf of the Service Provider.

The Service Provider may require a “damage deposit” before or at the time of check-in, in the case of Villa Daedalos the deposit is €400. This deposit will be returned and refunded to the same credit card with which it was paid within 10 days of the guests’ departure and after verifying that there has been no damage to the accommodation, furniture and furnishings.

If there is any damage, the Service Provider can always decide to initiate a (legal) claim against you outside the conditions on damages, in which case the limit stipulated above would not apply but would depend on the amount that the judges rule in each case.

6. Privacy Policy

LCTEU complies with the highest standards of quality and privacy regulations and promotes the proper use of ethical standards and undertakes to respect at all times the privacy of the User, protecting their personal data, except for the disclosure of those that by legal imperative are required by a competent authority or by law in each jurisdiction. The User’s data, such as name, email address and credit card data necessary to complete the booking will not be disclosed by LCTEU to third parties without the User’s consent.

However, LCTEU reserves the right to disclose User data to our affiliated companies (inside and outside the European Union), to our employees, to those of those companies and to our trusted agents and representatives, who may access this information with our authorization and who need to know or have access to it in order to offer our service (including customer service and internal services such as audits or regulatory compliance).

To find out more about our privacy policy, click on the following link: Privacy policy and cookies, and you will get more information about it and how we can contact you and how we treat your personal data.

7. Links to other websites

The LCTEU website may have links/hyperlinks to other websites that are not managed by LCTEU. These web pages of other providers are included in our Web Portal as a reference and by way of help to our users in order to find other offers and by way of informative references.

LCTEU has no control over these websites and is therefore exempt from liability for their contents, errors (whether factual, technical or typographical), misleading information or false information provided by these third parties.

The inclusion of these links to other websites on the LCTEU website doesn’t suggest any guarantee of LCTEU on them. Similarly, LCTEU doesn’t promote or recommend these websites over others and therefore LCTEU doesn’t give any assessment of their contents, owners, services or products offered in them, so it doesn’t assume, for the reasons above, any obligation or responsibility in this sense.

8. Hyperlinks

LCTEU may provide the User with a strictly limited, non-exclusive right to create a text hyperlink on the Website for non-commercial purposes, provided that such hyperlink does not represent LCTEU or its products or services in a false, misleading, derogatory or defamatory manner.

Any portal that links to the LCTEU website must not contain material considered “adult or obscene” or illegal material, or any other material that could be considered offensive. This limited right may be withdrawn at any time.

The LCTEU logo is the exclusive property of LCTEU and may not be used on any other page or website without the express written permission of LCTEU. The use of LCTEU logos is subject to the correct use of the Corporate Brand Manual, which LCTEU will supply in due course. In addition, it is forbidden to use any other technique aimed at extracting or using any information contained in the LCTEU website, without the express written consent of LCTEU.

The granting of the above right doesn’t mean, in any way, the granting of other rights for needs different from those requested. By extension, the rights of third parties are also protected.

9. Disagreement between users and members

In general, LCTEU has no obligation to mediate in case of conflict between the User and other members/users of our website. LCTEU may act if it finds evidence of a breach of any of our terms and conditions by the User or the Provider.

10. Cancellation Policy and modification of reservations

Cancellation Policy

By making a Reservation, you agree to these terms and conditions and all those that are indicated during the process leading to the completion of the booking of your stay in the accommodation you reserve.

Each service provided by LCTEU on the Web site has its own policy of modification and cancellation, either an own service or third parties, expressed in the details of each accommodation, excursión, activity and / or guided tour Booking and that the User may consult when needed, and in the booking ticket that LCTEU sends to the User once the booking of his/her accommodation, tour, activity and / or guided tour.

For those reservations purchased on our website, but provided by other suppliers, each service and supplier will apply their cancellation conditions in the time estimated in their own cancellation policy, and depending on how far in advance the user cancels their booking they may incur cancellation fees applied by that supplier and managed by our company.

If the User wishes to modify or cancel his/her reservation, he/she may consult the confirmation email and follow the conditions for doing it. The User assumes the charges that may apply for cancellation, in accordance with the specific conditions provided by each provider of the hired service, however, and in the absence of these, the following conditions will apply and in the following cases:

If the User doesn’t show up at the point and time specified for the service, the User won’t be able to get a refund of the amounts previously paid for the hired service.

Modification of a reservation

Modifications required by the User

Certain bookings of accommodation and/or contracted services cannot be cancelled free of charge, while others can only be cancelled free of charge before a deadline established in advance by each provider and in the absence of these, as provided for above in the general cancellation conditions of this same section 10.

Modifications to bookings may be made as long as the accommodation provider and/or the service contracted has availability on the new date, otherwise the user must cancel their previous booking, assuming the possible cancellation and/or modification costs applicable in the accommodation’s cancellation policy. The user must make a new booking with the desired modifications if this is still possible.

If you book a Travel Experience for an advance payment (including all price components and/or a damage deposit, if applicable), the Service Provider may cancel the Booking without notice if it is unable to collect the balance by the specified date. If so, any non-refundable payment you have made will be refunded at their sole discretion. It is your responsibility to ensure that the payment arrives on time (that your bank, debit card or credit card information is correct and that you have sufficient funds in your account).

If you are aware that you will not be able to be there on the date and/or time indicated, we ask you to contact the service provider and inform them of this. Always give sufficient notice of when you will be able to arrive, so that your services and/or booking will not be cancelled.

Arriving after the specified date and/or time without giving notice or taking into account the Service Provider’s cancellation policy will result in us not being responsible for any consequences such as cancellation of your Booking or any charges that the Service Provider may levy in accordance with its cancellation policy or failure to show up on time for the contracted service.

Before making your booking on behalf of yourself and the persons accompanying you, please ensure that you have the authorisation of all members of the group who will be staying with you to make the booking. The person making the Booking is responsible, in the first instance, for the actions and behaviour (in relation to the Travel Experience in our accommodation) of each person in your group.

11. E-mails and additional correspondence

The User agrees to receive a confirmation email when making the reservation on the website, which includes all the information about it, as well as the service booked and possible applicable offers.

LCTEU may also send a newsletter to inform him/her about new features of interest to members and users. In the same way, the User could receive alerts and instant messages from LCTEU; being able to choose at any time not to receive any more mail from us.

The User may receive regular emails from LCTEU in order to improve the service. Any registered user of LCTEU’s website can decide if they wish to receive specific e-mails or not by changing their configuration in the menu of Privacy Preferences.

If the User doesn’t wish to receive our newsletter and promotional communications, he/she may unsubscribe by following the instructions included in each newsletter.

12. Exemption and Limit of Liability

In accordance with the limitations indicated in these terms and conditions, and to the extent permitted by law, LCTEU is only liable for direct damages suffered, paid or incurred by the User due to effects attributable to the obligations of LCTEU in reference to our services and with an amount not exceeding the total cost of the User’s reservation.

The User agrees to be responsible for the economic consequences derived from any use of this Web site and that are a consequence of the use of the User’s password of the LCTEU Web site, as well as for the use of the passwords (in case they had been introduced by having been registered in the Web site) of the User by third parties. The User therefore declares that all the information provided by him for access to this website and in the course of its use is authentic, complete and in keeping with reality, the User always agrees to keep it updated.

LCTEU works hard every day to update, maintain and operate its website, to offer the User a tool for obtaining products and services. However, LCTEU cannot guarantee the absence of technical failures, the total security of the Web service, nor that it is operational 24 hours a day, seven days a week always.

LCTEU provides through its website different information about products and services provided or offered by third parties, therefore, assumes no legal liability for the lack of authenticity, fidelity, accuracy and / or updating of the reviews contained in the offers of products and / or services offered on the website by different suppliers of products and / or services. Similarly, LCTEU is not legally responsible for the reviews, data and information that are provided in physical catalogues of partners.

In any case, LCTEU doesn’t assume any responsibility for the damages that may be accidentally caused, directly or indirectly, by the purchase of an accommodation or product or the provision of a service offered on a Web site other than LCTEU, by negligence of the supplier of such product or service or by any other cause other than LCTEU. Similarly, LCTEU assumes no responsibility for those products and / or services of third parties that even being offered on the website of LCTEU aren’t directly managed by us. The limitation of responsibility of LCTEU is the one established by the applicable legislation and the one related to the sectorial regulation for the tourist intermediation.

If for reasons of force majeure (including but not limited to social, political, economic, strikes or any type of instability affecting the safety of citizens in general or the User in particular), there are deficiencies in the reservations, confirmations and/or execution of any excursion, activity and/or guided visit contracted through LCTEU, and for situations that do not have the condition of predictable or to be solved by LCTEU (road closures, construction work in the vicinity, temporary noise due to construction work, concerts or other events, etc.) or if even it was impossible the fulfilment of some of the agreed benefits, LCTEU and/or the collaborating companies of LCTEU are excluded from any legal responsibility derived from these lacks or breaches.

LCTEU disclaims any liability arising from a misuse of the website by the user, as well as cancellations made by the user outside the period stipulated for it depending on the excursion, activity and / or guided tour contracted. LCTEU is not responsible for the refund of the amount paid by the User if they don’t comply with the above.

By reading this document, the User assumes full responsibility for the Cancellation Policies, modification and the General and Specific Conditions described above, so LCTEU is exempt from any error made by the User in making the reservation and the delay or non-personification at the point of collection at the time set for each tour, activity and / or guided tour.

Similarly, LCTEU isn’t responsible for the decisions taken by the service providers regarding the cancellation of the reservation because the User doesn’t show the activity voucher, either on paper or downloaded on his phone.

The damages, injuries and accidents that the user may suffer while doing an activity or theft of goods during the enjoyment of your stay and/or an experience (excursion, visit, experience), will not be the responsibility of LCTEU, although our company has a Civil Liability insurance for our custommers, that covers the user from injuries caused in our activities.

It is always highly recommended that when making a trip, users have or take out travel insurance to cover any circumstances not foreseen in the insurance of the activity providers (such as a fortuitous accident during free time in an activity).

Any claim that occurs during the enjoyment of an activity of any provider and contracted with us must be communicated as soon as possible and not exceeding in any case the period of 72 hours from the completion of the contracted service.

We make no promises regarding the Service Providers’ products and services (other than those expressly stated in these Terms). As a user of the website you are solely responsible for making the appropriate choices.

LCTE will not be responsible for inclement weather that may affect the realization of the excursion, activity and / or guided tour hired by the user.

For any incidence, please send an email to: info@lcteurope.com

For the avoidance of misunderstanding: nothing in these Terms shall give any rights to any third party other than the Service Provider in respect of anything.

You may be protected by compulsory consumer protection laws and regulations, which guarantee you rights that no company’s terms can override. In that case, our liability is determined not only by these Terms, but will be determined by applicable consumer protection laws and regulations.

13. Intellectual property relating to the website

Unless otherwise indicated, the software necessary for our services or used on our website and intellectual property rights (including copyright) of the contents and information as well as the material on our website belong to LCTEU.

To the extent allowed by law, these terms and conditions and the provision of our services shall be ruled and interpreted in accordance with current legislation in Spain, and any dispute arising from these general terms and conditions and our services shall be submitted only before the competent courts of San Bartolomé de Tirajana, Gran Canaria, Spain.

LCTEU owns all rights to the content of the website, images used to promote their products and data included in it, or in the absence of third parties who have expressly authorized in writing their consent for LCTEU to use them on the website in order to promote their excursions, activities and / or products to modes of collaboration between the two brands.

13.1 Uploading images and comments to our website

Any images you upload to our site as well as your comments and information you upload to our site must confirm that you own them and you are confirming that you meet our criteria and that they

• is genuine (the image has not been altered, e.g. you have not uploaded an image of a different accommodation, experience or activity);
• it is virus-free;
• you can legally share it with us;
• we are allowed to use it on our platform and in connection with other commercial purposes (including in a promotional context), everywhere, forever (at such time as you tell us that we can no longer use it, we will consider any reasonable request);
• does not infringe the privacy or intellectual property rights of others;
• you accept full responsibility for any legal claims brought against LCTEU relating to the images and/or information uploaded by you.

We are only responsible for our own images and may remove any other images, comments and/or text at our discretion if we detect that they do not meet the above criteria.

13.2  Intellectual property relating to the opinions expressed by users on the website

The User gives LCTEU permission to publish, adapt and distribute the opinions expressed on the website, which may be modified and/or adapted for advertising and promotional purposes of the Trademark both on the website and on LCTEU’s Social Networks.

LCTEU will be able to make modifications of the opinions written by virtue of the fulfilment of the General Conditions of Use of the web site, communicating to the User before the accomplishment of these.

13.3 Opinions, comments and communications

The User will can writte his/her opinions about the excursion, activity and/or guided tour that he/she has reserved on the LCTEU website, always following the indications of Web Behavior described in the previous point.

LCTE may send the User an email after their stay in the accommodation or after the completion of an experience so that the User can evaluate their experience with LCTEU.

LCTEU will review and evaluate the veracity and good intention of all the reviews shared by the User, publishing them on the website as soon as possible.

Failure by the User to comply with the following conditions will result in LCTEU censoring your comment and not publishing it on the website. The content not accepted by LCTE is the following:

Comments with violent expressions that incite violence against animals and/or people.

Comments with discriminatory expressions of race, sex, opinion, sexual orientation, nationality or social circumstances of the rest of the users and that attempt against their integrity.

Comments that promote illegal activities or with obscene content.

Comments that degrade and promote violence against a specific person or group.

In the same way, if the User considers that his comment doesn’t conform to the terms described above or simply wants it to be eliminated, he can communicate it in the contact form of the Web site so that LCTEU can delete it.

14. Behaviour on the website

The User undertakes to use the information provided on the website lawfully and correctly, in compliance with current legislation and the General Conditions of Use described above.

In the same way, the User agrees to:

To provide truthful information of his personal data, not being able to communicate false data and/or to use the personal data of another person to supplant his identity.

To use the information of the Web site in a correct way without incurring in a fraudulent use of the same one.

Generate comments in accordance with the code of conduct of the website, maintaining a cordial vocabulary, not offensive, without insults or disrespect to other Users and / or LCTEU, as well as not send spam or messages for commercial purposes either in their name or in the name of another person or legal entity.

With this in mind, LCTEU reserves the right to deny access to any User who does not comply with the above and we will closely monitor each visit to our website, blocking as appropriate any person (and any automated system) that we suspect of:

• Performing an unreasonable number of searches;
• is using devices or software to collect prices or other information;
• is engaging in any activity that misuses our Platform or may cause damage to our Platform.

15. Safeguard clause

All the clauses of these General Conditions of Use must be interpreted in an independent and autonomous way, the rest not being affected in case one of them has been declared null by judicial sentence.

If a clause is null and void, it will remain in force to the fullest extent permitted by law and you will continue to be bound by the other clauses of these terms and conditions.The affected clause will be replaced by another one or others that preserve the effects pursued by the General Conditions of Use.

In the event of any discrepancy between the General Terms and the Specific Terms, the Specific Terms shall prevail.

The original version of these Terms and Conditions is the English version. In the event of any claim arising in connection with these Terms and Conditions, or in the event of any discrepancy between the Spanish version of the Terms and Conditions and any other language version, the Spanish version of the Terms and Conditions shall prevail.

16. Jurisdiction and applicable law

These General Conditions of Use shall be governed by the Spanish legislation. In case of litigation on the interpretation, validity or execution of these General Conditions of Use, the Courts and Tribunals of San Bartolomé de Tirajana, LCTEU’s fiscal headquarters, will be competent.

Under the provisions of Regulation (EU) No. 524/2013 of the European Parliament and Council of 21 May 2013 on the resolution of consumer disputes online, LCTEU informs the User that in case of dispute, the User resident in the European Union may go to the Online Platform for Dispute Resolution developed by the European Commission, whose purpose is to try to resolve out of court any dispute arising from the provision of services by LCTEU.

In any case, LCTEU informs the User that it has a Claim Form through which he can formulate any complaint or claim in relation to the services provided by LCTEU and according to the above-mentioned data.